Deployable support agent

Meet Sophie, the FAQ Operator.

Sophie is a hosted FAQ and customer-response agent for businesses that want a cleaner way to answer repeated questions, build a reusable saved-answer system, and route edge cases without sounding robotic.

$399

Hosted founding price

Best for small businesses that keep re-answering the same questions and need one cleaner hosted support workflow before they overbuild software or keep burying good answers in inboxes.

If support is the real bottleneck, this is the clearest support-side starting point for the broader workflow. It is built for repeat-question handling, saved-answer cleanup, escalation rules, and calmer handoff, not generic chatbot theater. If warm leads are going quiet earlier in the path, Lead Follow-Up is still the sharper first page. If you only need the narrowest support fix, start with the FAQ skill pack below.

This is a reviewed access path designed to start with the right support workflow, not the broadest possible setup.

Use hosted Sophie if you want the broader support workflow installed around a licensed dashboard and reusable answer system. Use the FAQ skill pack if you want the easiest narrower first operational win.

When to deploy Sophie

  • repeat-question support is wasting time every week
  • good answers are trapped in inboxes instead of becoming reusable assets
  • you need a broader support-side operator, not just one narrow reply fix

When not to deploy Sophie first

  • the real issue is still follow-up and quote leakage, start with Martha first
  • you only need the narrowest FAQ fix, start with the FAQ skill pack first
  • the real issue is mixed inbox routing rather than repeat-question handling, start with Inbox Triage first

What this product path is for

  • repeated customer questions that eat up owner or office time
  • good answers trapped in inboxes instead of living in a reusable saved-answer library
  • inconsistent reply quality across email, forms, text, chat, and support messages
  • mixed support inboxes where routing, escalation, and handoff are still messy

Best fit

  • home service businesses with frequent pre-sale and post-sale questions
  • small teams answering support from a shared inbox
  • owner-led businesses that need calmer, more reusable response systems

What happens after you request Sophie access

1. We review the support-side fit

You tell us whether the real drag is repeated questions, reply quality, routing, or escalation so the first support move matches the real mess.

2. We confirm the right first workflow

The first Sophie win should be narrow and useful, usually saved answers, FAQ cleanup, or cleaner routing, not a bloated support overhaul.

3. You start with calmer support handling

The point is reusable answers, clearer handoff, and less owner time burned on repeat-question support before deeper support layering comes later.

Add the support workflow that matches the actual mess

These add-ons stay narrow on purpose. The goal is faster, safer support handling, not a giant bundle of generic customer-service prompts.

Best-fit add-on

FAQ and Customer Response

Answer repeated customer questions faster with cleaner replies, reusable templates, escalation cues, and less support drag.

Best for businesses that already know the same questions keep coming in, but still answer them from scratch instead of turning them into saved replies, FAQs, and handoff rules.

Post-sale clarity reserve

Client Onboarding and Handoff

Give new clients a cleaner start with welcome, intake, kickoff, and handoff workflows that reduce confusion right after the sale.

Best for teams that close the work, but still lose time to missing details, vague next steps, or messy internal handoff before delivery begins.

Trust-side reserve

Review Response and Reputation Management

Respond to public reviews faster without sounding defensive, robotic, or careless on sensitive cases.

Best for businesses where support pressure and public trust are tightly linked.

Routing companion

Inbox Triage and Priority Sorting

Clean up mixed support and owner inboxes faster so customer questions, urgent issues, and routine noise stop colliding.

Best for teams that need clearer routing and escalation before reply quality can improve.

Request Sophie access